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Hello blogaroos... press 1 to read the kj blog press 2 to comment on the kj blog press 3 to skim the kj blog press 4 to speak to a customer service rep... What if i did that to yall? NO! I have too much love for my peoples... however I am convinced that corporate America does not have the same care or intelligence to do the same thing! I had the wonderful pleasure of calling apple on my ipod that has developed a minor glitch in the screen... basically it has little pixelated and it looks like a digital fingerprint inside the display... ANYHOO... I've been down this road a million times on stuff like this and all I wanted to do was check and see if my apple care was still active on my ipod (which I thought it was but just wanted to dbl check before I drove an hr to the apple store to get it swapped out). After going through the joy of seventeen button pushes to get a real live human being on the phone the conversation went as follows.. him: "Is the ipod damaged sir?" me: "No it's just a digital glitch inside the screen.. I just want to see if it's still under apple care" him: "yes but is the ipod damaged sir?" me: "no it's not damaged .. there is no damage to it.. is my account still under apple care?" him: ....LONG PAUSE..... "is the ipod damaged sir?" me: "NO!!! Can u please let me just know if it's under apple care? Im bringing it in to the store..." him: ....hmmmmm.... "the ipod isnt registered under your name.. I'll register it for you... is it damaged?" me: "AAAAAAHHHHHHHHHHGGGGHHHHGGHGHGHG" Am i alone in this problem? Ah well.. here is my observizzles on all things call center related:
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