Hello blogaroos...

press 1 to read the kj blog

press 2 to comment on the kj blog

press 3 to skim the kj blog

press 4 to speak to a customer service rep...

What if i did that to yall?  NO!  I have too much love for my peoples... however I am convinced that corporate America does not have the same care or intelligence to do the same thing!   I had the wonderful pleasure of calling apple on my ipod that has developed a minor glitch in the screen... basically it has little pixelated and it looks like a digital fingerprint inside the display...  ANYHOO... 

I've been down this road a million times on stuff like this and all I wanted to do was check and see if my apple care was still active on my ipod (which I thought it was but just wanted to dbl check before I drove an hr to the apple store to get it swapped out).  After going through the joy of seventeen button pushes to get a real live human being on the phone the conversation went as follows..

him: "Is the ipod damaged sir?"

me: "No it's just a digital glitch inside the screen.. I just want to see if it's still under apple care"

him: "yes but is the ipod damaged sir?"

me: "no it's not damaged .. there is no damage to it.. is my account still under apple care?"

him: ....LONG PAUSE..... "is the ipod damaged sir?"

me: "NO!!! Can u please let me just know if it's under apple care?  Im bringing it in to the store..."

him: ....hmmmmm....  "the ipod isnt registered under your name.. I'll register it for you... is it damaged?"

me: "AAAAAAHHHHHHHHHHGGGGHHHHGGHGHGHG"

Am i alone in this problem?   Ah well.. here is my observizzles on all things call center related: 

Call center rules:

1. You must use the worst music possible for hold times

Anything that could be considered "light easy favorites" is always a plus... Kenny G, Smooth jazz... any Celine Dion song done in a muzak version is also acceptable.  It's almost like they are saying... "we know you hate us so we are going to instill more hate in you by playing soft disgusting songs to irritate you more".

2. You will always be given the option of doing a survey after the call

Do you really think that after I've sat on a phone line for 5-10 minutes that I want to extend the joy of this experience by doing a survey w/ you?  Survey says.... "ANNNNNNNHHHH"

3. When someone says let me transfer you it means "let me disconnect you"

No greater joy is found when after you've gone through hanging on the phone all this time to hear that wonderful click of disconnect followed by you realizing you have to go and do the whole thing AGAIN!

4. You are guarunteed to have your last name mispronounced by the person on the other line...

"Hello mr. Sargento!" "uhhh... its Sorrentino" "Certainly Mr. Tarantino" "uhhh... thats Sorrentino" "I'm sorry Mr. Somento... how may I help you today"

-heres to happy calling!

Tweezy 

Comments (16) >>

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written by Kuttler, March 31, 2008

Yo for rizzle I'm feelin you my brother in Christ...
It seems that the world will try all day to break dat Spirit but I'm glad to see you rise above wit the blood !
An if you think that wont work up the dead man try dealin with the good folks at the cell phone company Weeeeeee...
I'm outy... Kuttler

Thankful
written by Maggie, March 31, 2008

At least you have an I-pod..some of us don't.
I'm so old school....

me 2
written by MO, April 01, 2008

lol i have the same problem but with me cell phone i had so many problems when i got it but know after sitting on the phone for wat seems like an hour it is all good lol

ugh...the last names...
written by Becky, April 01, 2008

ugh... i know EXCATLY what you mean about the last names...
i was at a compition and they pronoucned my last name wrong...every one was screaming at the dude with the mic.
NOW THATS a moment that i wont forget!!
iight, im outie.
ps:kj, you rawk

KJ you so rock!!!!
written by Isaac, April 01, 2008

Yo kj you are so cool!!! Man your my fav hip-hop band!!! I have two
of your song!! I love the song "Run for cover" I like know all the words!! I want to sing hip-hop when im older(im only 11) Man could you have a concert in Spokane,WA? Please i really want one!!! I would so come if my parents lets me. So please come to Spokane. Or you could come to my hick town!!LOL well see you. rock on

That's bunk...
written by Tia, April 02, 2008

LOL! That's torture! At least you have some patience enough to do that.
Also, to "fix" your problem do they give you useless information? Like we were offline on the computer one time and my mom pressed all those buttons, was on hold for a half hour, and the solution was to go ONLINE to comcast.net. ???
Glad you got to switch it out!

same prob
written by Yannick, April 03, 2008


I remember when I called my local phone company... on a Saturday
It ringed around three times and then I got an answering machine stating that their opening hours are Monday thru Fridays 7- 5. After that I was immediately disconnected.
I felt so stupid.
Also sometimes when I call my dad on his cell phone, it immediately switches to his voice mail.
at least i dont use the same network he does...

anyways laterz, KJ
T.H.F.C
yannick(st.maarten's KJ fanboy)<-----LOL

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written by Nick, April 03, 2008

Hey, I saw a anonymous video on YouTube - a hilarious satire on the atheism/theism debate poking fun of the "new atheists" like Hitchens, Dawkins, PZ Myer, et al. It's called "Beware the Believers". The rapper's voice kinda sounds like KJ's to me. What do yall think? KJ, if that was you, well done - it is genius!

Go to:
http://youtube.com/results?search_query=kj-52&search_type=

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written by Nick, April 03, 2008

Oops, instead go to:
http://youtube.com/watch?v=eaGgpGLxLQw

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written by Chris, April 09, 2008

i share ya pain in yo last name prob. every single telemarketer, waiter, or anybody annoucin my name ALWAYS make the same freakin mistake. well thats what happens when ure last name is dutch.

p.s. i met u @ evangel & told u that ive been standin in prayer w/ u 4 eminem @ i jus want u 2 know that im still standin w/u

p.s.#2 tweezy u rokk!!!

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written by Emma, April 10, 2008

ach..... i hate it when that happens..... it's why i try to avoid it all costs lol

in full agreement
written by ida, April 13, 2008

Yes another person that understands the pain! i get the last name thing all the time.... i hate it! i dont have an iPOD but i do call in for stuff like concert tickets and other junk that really isnt worth my time but then in the end actually is........
have you ever had the telemarketers call and say is this mister soandso and mispronounce your last name? now that gets on my nerves because if they're gonna bug you at least get your name right!
l8r dudes and dudettes
Ida

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written by ally, April 14, 2008

hahaha mr.sargento!!!!! funny

.......
written by Girl4God, May 02, 2008

I hate that! I also do those radio contest things (I know I wont win, but, why not try?)

Heres the drill I go through when I do em:

I call, I get the busy signal, I hang up, I try again. (try doin that about 100x)
Out of all the conests I did, I only got through once. I was caller number 1, but I needed to be caller number 10.
I was pretty darn close to throwing the phone out the window.

uhh I feel ya
written by Montana Austin, July 14, 2008

Yesterday I called the internet provider because my computer was messin up!! and after about 7 or so ?, it said, "please hold for the next avalable representative!! so I hold and hold and hold!! After about an hour or so of mere torture I get hold of a live person!! then they told me they couldnt help me!! It made me so mad!! But I got over it and fixed it myself

lots of love,
montana

Funny
written by Reiko Rivera, August 11, 2008

I got an pod for my birthday but it's one of those shuffles or nano's don't know which. Anyway your totally right about the music on hold. It's really boring. Sometimes I try to muffle it but never works. They should play something that you made like........ Video games, yur bref stank,or do your thang. Well i will type later seeya Kj.

God bless
Reiko

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